Hinesville Housing Authority
HOUSING AUTHORITY OF CITY OF HINESVILLE GA [HHA]
HINESHOUSE PROPERTY MANAGEMENT & MAINTENANCE SERVICES [HPMMS]
HINESHOUSE DEVELOPMENT, INC. [HHD]
POSITION TITLE: LEASING CONSULTANT – NON-EXEMPT POSITION
REPORTS TO: Assistant Asset Manager / Asset Manager
SUPPORT TO: CEO, HHA / HPMMS Staff and Residents
Overall Focus: To develop the Authority into a Non-Profit Full Service Residential Management and Property Development Corporation that provides affordable housing. The position requires regular attendance to perform the essential duties and responsibilities of the assigned HHA property locations.
Primary Duties: The primary duties, under the direction of the Asset Manager and supervision by the Assistant Asset Manager, for the Leasing Consultant has considerable independence and / or judgment within the constraints of current policies and procedures. The duties include:
- Conduct briefing sessions for program participants providing detailed information regarding program regulations and HHA / HPMMS policies and procedures.
- Taking applications and interviewing applicants for possible housing at HHA and / or client properties and prepare, execute, monitor and administer leases for participants in various assisted housing programs.
- Verification of family size and income data to determine housing eligibility at HHA / HPMMS / HHD.
- Assist in maintaining the HHA waiting list and utilize the list to select, qualify applicants to fill vacant residential units and manage and maintain lease ups.
- Assist the Assistant Asset Manager to define the participants rent portion, perform the annual recertification of the participants, and calculate rent portions to determine the amount of housing assistance provided to participants.
- Process rent/utility ledgers, and prepare lease packets for submission and ensure clients for housing assistance programs receive rental assistance within established HUD and HHA / HPMMS / HHD rules, regulations and procedures.
- Responds to calls concerning applications for housing and other related matters by referring participants that need assistance with initial deposits to the appropriate social service agency.
- Receive, investigate and resolve resident and property owner complaints concerning housing conditions and lease violations and thereby ensure the integrity of the program.
- Assist management team in conducting annual and special recertification interviews.
- Verify any changes in income, family composition and other related information required for rent proportion computations.
- Review occupancy requirements, review program policies and procedures and review participant files where misrepresentation of the facts requires computation of assistance overpayment to HHA / HPMMS / HHD.
- Enforce policy and regulations and send appropriate correspondence to terminate, inform, or collect additional information.
- Recommend inspections and coordinate with authority management to ensure units comply with HUD Housing Quality Standards and participants comply with lease agreements.
- Conduct home visits on a periodic basis for family certification purposes.
- Must verify all TANF through the Georgia online system, worksheets, child support forms and work letters as well as other pertinent documentation.
- All other duties as assigned.
Primary Responsibilities: The Leasing Consultant is responsible for the leasing, marketing and maintaining positive resident relations of multi-family residential units. The responsibilities of the position in accordance with HHA / HPMMS policies, procedures, and HUD regulations include:
- Knowledge of multi-family housing and community development programs and their implementation.
- Administer HHA / HPMMS policies and procedures consistently and equitably and offer suggestions, when appropriate, to enhance policies and procedures and ensure compliance with all relevant housing regulations and laws.
- Update required reports concerning rent collections, move out notices, lease violations and provide information to staff and management.
- Maintain current resident files, organize, and file all applicable leases and paperwork.
- Assist in distribution of all authority communication and / or community issued notices.
- Perform beginning inspections with regard to condition prior to leasing to ensure that units are being maintained according to tax credit required housing quality standards.
- Ensure residential unit is ready for resident on agreed move in date.
- Recommend cases of non-compliance to management and provide support, as necessary with lease enforcement, lease violations, and serve three-day notices for non-compliance.
- Be available for grievance meetings and eviction proceedings and always act on behalf of HHA / HPMMS / HHD in a professional manner.
- Promote resident retention by:
- Attending regular meetings to discuss needs of residents, service providers and maintenance.
- Receive in-person visits to listen to resident requests, concerns and comments.
- Regularly inspect grounds and community buildings. Contribute to the cleanliness and curb appeal of the community on an ongoing basis by disposing of litter and addressing repairs with maintenance.
- Promote, implement, and be involved in activities with the residents to provide secure housing and opportunities for residents’ personal growth and development.
- Assist R.I.D. staff and volunteers with after school programs, summer camps, youth tutoring, transporting families as a need occurs and participate in and support resident services and community activities.
- Consistently enforce community policies.
- Provide superior customer service to residents, staff, vendors and partners, ensure distribution of all communications on a timely basis, and follow up on all service requests or complaints.
Qualifications: The position is full time and requires regular attendance to perform the essential duties and responsibilities of the assigned property locations. To perform the essential job functions, the following minimum qualifications or standards are required:
- Education: High school diploma / GED plus extensive demonstrated experience of three years in working with assisted and / or public housing administration. Associates or Bachelor’s degree in Public or Business Administration, Social Services or Education with three years’ experience is preferred.
- Certified Occupancy Specialist – COS: Required in 18 months of hire date.
- Excellent customer service skills and general understanding of housing programs, policies and procedures and experience with multifamily housing management is required.
- Knowledge of federal, state and local regulations governing public housing including, health laws, fire regulations, leasing of property and evictions pertaining to residential, multi-family facility designs, construction and maintenance as required to provide information to applicants and residents.
- Knowledge of financial planning and budgeting procedures to include projecting and tracking expenditures and revenues as required to develop, debiting and crediting accounts; administer and monitor the HHA / HPMMS operating budget; analyze and interpret financial data and prepare financial reports, statements and /or projections and knowledge of procedures used to calculate principle, interest, taxes, fees, discounts and payment schedules.
- Experience using MS Office is required and experience with Yardi preferred.
- Ability to communicate effectively, both written and orally with persons of all ethnic and educational backgrounds, maintain an appearance of calmness or composure in dealing with unsatisfied or angry individuals or associates, and always project a positive image of the Authority.
- Ability to analyze complex situations and problems, and resolve in accordance with HHA / HPMMS / HHD policy.
- Ability to establish and maintain positive working relations, internally and externally of HHA / HPMMS / HHD and always maintain Confidentiality.
- Must successfully pass an alcohol and drug-screening test as well as a criminal background check.
- Must be bondable and sign a Confidentiality agreement as a condition of employment.
- Visual acuity to prepare and analyze data and operate a personal computer.
- Must possess a valid State of Georgia Class 1 Motor Vehicle Operators License.
- Must be insurable under the agency’s fleet insurance carrier.
- Employee must be able to sit, stand and move for moderate periods as required to complete the tasks of the job and lift up to twenty-five (25) pounds on a periodic basis.
- Employee must remain current on industry trends, and best practices for programs and activities.
- Employee expected within eighteen (18) months of employment to become a Certified Occupancy Specialist [COS].
This position description is not a complete list of duties, responsibilities or working conditions. While this position description intends to be an accurate reflection of the job requirements, the Authority reserves the right to modify duties without notice, and to assign other duties as necessary to accomplish the goals and tasks of the organization. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities. However, some position requirements may exclude individuals who may pose a direct or significant risk to the health and safety of themselves, employees and / or residents. This position description is not an employment agreement or contract. HHA / HPMMS / HHD does not discriminate in practices on the basis of race, color, creed, religion, gender, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable law.